Tech Wizards LLCTech Wizards

Tech Support so good it MUST be magic!

919 841-5506 (call or text)

Drop-Off In-Shop Service

In-Shop ServiceYou can drop-off your equipment at our centrally-located Raleigh office for service, then pick it up once service is completed (usually 3-5 business days; sometimes quicker).  Click here for our office location and office hours.  Call us at 919-841-5506 before you come to speed up the drop-off process, or if you want to drop-off your equipment on a Saturday.  We do offer both "Rush Service" and "Emergency Service" for an additional charge.  We can also pick up your equipment at your location and return it to you after service is completed for a small additional charge (click here for details).  And we offer on-site service where we perform service at your location (click here for details).

Services We Provide >>

 
SPECIAL $75 FLAT-RATE LABOR RATES

The following special $75 flat-rate charges apply to all Drop-Off Service customers and are applied per device serviced.  Please note that these rates do not include any parts charges (which will be extra if provided by Tech Wizards).  These rates do not apply to business customers or servers.

DROP-OFF SERVICE LABOR RATES

The following rates apply to all Drop-Off In-Shop Services except for the special $75 flat-rate charges listed above...

 

DROP-OFF SERVICE PROCEDURE

Here is the procedure for obtaining PICKUP/DELIVERY service from Tech Wizards...

  1. To save time when dropping off your equipment, please complete our Online Service Request form (click here), or call us at 919-841-5506 to arrange a time to drop-off your equipment (you can provide needed information during the phone call, or when you drop off your equipment.  When you drop off your equipment, a $50 deposit (cash, check, or credit/debit card) will be required unless you have been pre-approved for invoicing or you are a Service Agreement customer.  The full amount of this deposit will be applied to your total labor charge.
  2. When you drop off your equipment you will be given a receipt listing the equipment you dropped off and the amount of the deposit you paid.
  3. Your Tech Wizards technician will contact you after diagnosing the problem with your equipment to discuss the service needed to resolve the issue(s) unless specific service instructions were provided by you, negating the need for a phone call at this point.
  4. Your technician will then call, text, or email you when service has been completed to let you know the total repair charge and arrange a time for you to pick up your equipment, at which point full payment (minus the deposit you paid at the time of equipment drop-off) will be collected (cash, check or credit/debit card). 
  5. Please remember that our office is currently open BY APPOINTMENT ONLY, so be sure to call before you come.

Online Service Request>>