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 Hard Drive Data Recovery (Standard SATA, SSD, and USB/Flash Drives)

Data Recovery ServicesSERVICE DELIVERY - We can pick up your computer (or your corrupt hard drive or other media) at your location and return your recoved data and computer (or media) to your location for a $20 charge (within our local service area only).  If you want our technician to uninstall a hard drive from your computer then additional charges (at $33/quarter hour) will apply, or the tech can pick up your computer and we will remove the hard drive in our repair shop (no additional charge). You can also ship or mail your computer (or your corrupt hard drive or other media) to us at your expense (call for details).  

DIAGNOSTIC FEE - In order to determine the condition of your drive (or RAID drives) and the recovery method required to recover your data a $50 non-refundable diagnostic fee (paid in advance) will be charged.  This charge applies regardless of the condition of your drive and regardless of whether you choose to proceed with having your data recovered or not.  See the side bar at left for details regarding onsite and inshop options for this diagnostic and for Level 1 Recoveries.

Level 1 (Local) Recovery - Applies when a Windows drive is not mechanically defective or physically damaged, but will not boot into Windows (usually as a result of a corrupt Windows operating system). This type of data recovery does not require special data recovery software and can usually be done during an on-site service call (normal on-site rates would apply), although for large quantities of data performing a Level 1 Recovery may be less expensive if done in our shop. This service recovers only data files (not your Windows OS or software programs).

The cost of this service when done "In Shop" is $149 in addition to the diagnostic fee detailed above and does not include recovery media.  You can provide your own recovery media (a second hard drive, USB drive, DVD-R, etc.) or we can provide recovery media for an extra charge. Call for details.  This recovery charge will not apply if we cannot recover your data.

Level 2 (Local) Recovery - Applies when a hard drive is not mechanically defective or physically damaged, but either the drive cannot be "seen" by the computer (or by Windows) or the data can be "seen" but not read by Windows, indicating that the data or file system is corrupt. This service requires special data recovery software which resides on a data recovery machine in our repair shop, so this service is not available during On-Site Service and is limited to the most popular types of hard drives (SATA and external USB drives).

The cost of this service is $249 in addition to the diagnostic fee detailed above and does not include recovery media.  You can provide your own recovery media (a second hard drive, USB drive, DVD-R, etc.) or we can provide recovery media for an extra charge. Call for details.  This recovery charge will not apply if we cannot recover your data.

Level 3 (Lab) Recovery - Applies to hard drives that are mechanically defective or physically damaged. If the drive is mechanically defective (often making a "clicking" sound) or completely "dead" and cannot be "seen" by local recovery efforts,or if local efforts are unsuccessful, then a Level 3 data recovery would be the only option for recovering the data. This service is performed in a "clean room" lab environment and is available for all types of mechanical hard drives (including SCSI drives and RAID arrays).  Please note that Level 3 data recovery charges are based on recovering all salvagable files; "selective" data recovery of only certain files is not available.  Also note that this service recovers only data files (not your Windows OS or software programs).

HOW IT WORKS: Except in certain cases (see IMPORTANT note below), you do not pay for the Level 3 Lab Recovery until you receive a list of all of the files recoverable (usually within 5-7 business days) and you agree to proceed with the recovery and pay for the full recovery charge.  If you choose to move forward with the recovery then, in some cases, one (or a few) critically important recovered files can be made available for download over the Internet if urgently needed.  At this point, after reviewing the list of recoverable files, you can decline the full recovery charge and only pay a $125 processing fee (plus return shipping charges if you want your old hard drive and/or media hard drive (if you provided one) back.  There is no recovery charge if the lab cannot recover your data.

Level 3 lab recoveries prices start at $349 per drive plus two-way shipping charges ($20-$35) and the cost of recovery media (starting at $65, unless you provide it).  Larger and more complex recoveries involving RAID arrays and other complicating issues (or rush/priority service) can increase the price (see below), but most hard drive recoveries come in at the $349 price (please call for details and specific prices for your data recovery needs).  You can provide your own recovery media (a second hard drive, USB drive, etc.) or we can provide recovery media (call for prices).  There is no recovery charge if the lab cannot recover your data.

 Certain factors will increase the price of your Level 3 Lab Recovery...

IMPORTANT: For recovery of deleted, overwritten or "lost" files, or files from a drive that was accidentally formatted or erased, then the full recovery price will be charged up-front will be non-refundable.  This is because all recoverable files will be recovered, but due to the nature of these types of files you may end up paying the full rate and not get the file(s) or folders(s) you need.  You accept this risk when you engage us to recover those types of files.